Reference – людина, яка може дати рекомендацію

Necessary documentation – необхідна документація

humble – скромний, сором'язливий, боязкий

knowledgeable about – інформований, компетентний, обізнаний

1. Read and translate the texts. Write out the unknown words.

Ten Tips on Preparing for a Job Interview

Your hard work sending out all those cover letters and résumés has finally paid off – you’ve been called in for a face-to-face job interview. Congratulations! But now is not the time to sit back and think about how you’re going to spend your new salary; you’ve got a lot of work to do. The better prepared you are beforehand, the better your chances are of walking out of the interview with a confident smile on your face that says, “I think I got the job!”

Here are 10 important tips to help your next interview lead to your next job:

1. Do your homework. Research the company beforehand so that you can showcase that knowledge during the interview. This will boost your credibility with the interviewer and will help you to formulate intelligent questions to ask him or her.

2. Know where you’re going. Make sure to find out where the office is and how to get there. Save yourself time and unnecessary stress by knowing these things before heading to the interview.

3. Look the part. Your clothing should be neat, pressed, and professional looking. As it can be difficult to know the culture of the office environment beforehand, err on the side of conservative.

4. Rehearse beforehand. Prior to your interview, prepare answers to common questions the interviewer is likely to ask, such as: What are your strengths and weaknesses? Why do you want to work here? Why should we hire you?and the ever popular : Tell me about yourself.

5. Secure your references. Find at least three key people – former supervisors, colleagues, or instructors – who are willing to serve as your professional references.

6. Arrive early. Be sure to arrive at least 15 minutes before the interview. Visit the restroom and check your appearance in the mirror.

7. Bring necessary documentation. Make a checklist of documents that you will need for the interview, and make sure that you have them in your briefcase before leaving home.

8. Sell yourself. The interview is your chance to shine, so now is not the time to be humble.

9. Don’t neglect to ask questions. Interviewers are often favorably impressed by candidates who show that they are knowledgeable about the organization.

10. Follow up. After the interview, don’t forget to send a handwritten note or friendly email thanking the interviewer for his or her time and consideration, as well as restating your interest and commitment to the position.

Remember to keep in mind that every interview is a valuable learning experience. Even if you don’t get this particular job, when the next interview rolls around, you’ll be much better prepared and more at ease with the whole process.

2. Comment on the following tips. Add your tips on preparing for a job interview.

1. Doyour homework.

2. Know where you’re going.

3. Look the part.

4. Rehearse beforehand.

5. Secure your references.

6. Arrive early.

7. Bring necessary documentation.

8. Sell yourself.

9. Don’t neglect to ask questions.

10. Follow up.

3. Grammar material.Read the text “Ten Tips on Preparing for Job Interview” again. Find the adjectives and make the Comparative and Superlative degrees of them if it’s possible. Give the Comparative and the Superlative degrees of the following Adjectives and Adverbs.

Bad, good, far, near, difficult, interesting, easy, hard, serious, big, large, small, wide, narrow, kind, self-confident, active, funny, practical, nice, shy, polite, thankful, happy, sad, high, seriously, clearly.

4. Read some of the common questions that are asked during the interview and comments to them. Prepare and practice your replies to the questions using the lexis in the article.

Interviewer: Tell me about yourself.

Comment: This question is meant as an introduction. Do not focus too specifically on any one area. The above question will often be used to help the interviewer choose what he/she would like to ask next. While it is important to give an overall impression of who you are, make sure to concentrate on work related experience (work experience is more important than education in most English speaking countries).

Interviewer: What type of position are you looking for?

Comment: You should be willing to take an entry level position in an English speaking company as most of these companies expect non-nationals to begin with such a position. In the United States, most companies provide many opportunities for growth, so don't be afraid to start from the beginning!

Interviewer: Are you interested in a full-time or part-time position?

Comment: Make sure to leave open as many possibilities as possible. Say you are willing to take any job, once the job has been offered you can always refuse if the job does not appeal (not interest) to you.

Interviewer: Can you tell me about your responsibilities at your last job?

Comment: Notice the amount of detail necessary when you are talking about your experience. One of the most common mistakes made by applicants when discussing their former employment is to speak too generally. The employer wants to know exactly what you did and how you did it; the more detail you can give the more the interviewer knows that you understand the type of work. Remember to vary your vocabulary when talking about your responsibilities. Also, do not begin every sentence with "I". Use the passive voice, or an introductory clause to help you add variety to your presentation.

Interviewer: What is your greatest strength?

Comment: This is not the time to be modest! Be confident and always give examples. Examples show that you are not only repeating words you have learned, but actually do possess that strength.

Interviewer: What is your greatest weakness?

Comment: This is a difficult question. You need to mention a weakness that is actually a strength. Make sure that you always mention how you try to improve the weakness.

Interviewer: Why do you want to work for Smith and Sons?

Comment: Prepare yourself for this question by becoming informed about the company. The more detail you can give, the better you show the interviewer that you understand the company.

Interviewer: When can you begin?

Comment: Show your willingness to work!

5. Grammar material.Make the Comparative and Superlative degrees of Adjectives. Translate into Ukrainian.

1. Work experience is (important) than education in most English speaking countries

2. One of (common) mistakes made by foreigners when discussing their former employment is to speak too generally.

3. What is your (great) strength?

4. Based on your (early) research, ask how the responsibilities of the open position relate to the company’s goals and plans for the future.

5. The questions during the interview could be (hard) than you expect.

Практичне заняття № 4

Тема: Засоби комунікації. Ділова телефонна розмова. Домовленість про зустріч.

Питання:

1.Why do you usually make telephone calls?

2. What elements does the communication process include?

3. What are the peculiarities of business communication?

4. Are there any differences between formal and informal telephone conversations?

5. What are the main rules of a business call?

6. What business call manners do you know?

7. How do you usually make an appointment?

Завдання:

1. Підготуватись до словникового диктанту.

2. Вивчити правила ділового телефонного етикету, підготувати та обіграти в парі діалог з теми.

3. Граматичний матеріал: модальні дієслова.

Список літератури:

1. Биконя О.П. Ділова англійська мова: Навчальний посібник / О.П. Биконя. – Вінниця: Нова книга, 2010. – 312 с.

2. Буданов С.І., Борисова А.О. Business English. Ділова англійська мова. / С.І. Буданов, А.О. Борисова. – Харків: Торсінг Плюс, 2007. – 128 с.

3. Хачатурова М.Ф. English for Business Contacts / М.Ф. Хачатурова. – K.: Аконіт, 2003. – 265с.

Topical words

sender відправник

receiver одержувач

feedback зворотний зв’язок

response відповідь, реакція

attendant супровідна особа

employee робітник

supplier постачальник

insurance company страхова компанія

1.Read and discuss the text, using the topical words

Communication in Business

Every day you talk to the members of your family, friends and relatives on various matters. You receive letters from your friends and relatives on different occasions. You also reply to their letters. Sometimes to convey urgent message you send telegrams or make telephone calls. In this process you are able to share the information with others. Similarly they also share their experiences with you. You must have observed that in an office the officer rings a bell to call the attendant; people stop their vehicle at road-crossings after looking to the red light of the traffic signal and then start moving after seeing the green light. Through this some message is conveyed and understood even without speaking or writing. All these activities of sharing or exchanging information, ideas and experiences between two or more people are known as communication. ‘Communication Process’ includes the following elements:

SENDER – the person who sends the message, also known as the source;

RECEIVER – the person who receives the message;

MESSAGE – subject matter of communication, it may contain facts, ideas, feelings or thoughts;

FEEDBACK – receiver’s response or reaction or reply to the message, which is directed towards the sender.

Business people share their business information with employees, suppliers, customers, distributors, government, banks, insurance companies, etc. Sharing information regarding business activities and their results is known as business communication. Business communication plays a very important role in the success of any business enterprise. Business communication helps provide information to the customers regarding the products and services of the business organization. Effective communication facilitates quick-decision making. In today’s world of competition, quick-decisions are necessary. Proper communication saves times, reduces wastage and cost and induces prompt action. Proper communication helps businesspeople manage business affairs more efficiently. If the right type of information is made available at the right time through proper communication then the management can utilize it in the best possible manner. In any organization where communication is proper, employees are motivated to work more because their complaints, suggestions and grievances are taken care of properly. In every field, technology is continuously changing. Proper communication places a business person in a better position to improve his products, relationship with employers, customers and others.

2. Grammar material.Find the modal verbs in the text above. Explain their usage. Insert must/mustn’t or have to/don’t, doen’t have to into sentences. Translate into Ukrainian.

1. I have to go to the bank for the job interview.

2. The resumes are wrong. I ....................................... check them.

3. You … ask my permission. It’s your duty..

4. I’m sorry, I really must get going. I have a meeting in ten minutes.

5. There’s no answer. He … be in a meeting.

6. We usually arrive home very late. We ................... to overwork a lot.

7. These documents are ready. You ......................................... at least one.

3.Read and discuss the text. How do you usually speak over the phone?

Telephone Etiquette

Everybody has tough days. Before picking up the telephone, smile. It will help a voice sound pleasant even if not feeling pleasant. Here are some tips:

• Be kind, polite, direct, enthusiastic, and speak with a strong voice.

• Try to find a quiet room where there is no background noise (i.e. television, radio).

• Do not yell at children or talk to others in the room while on the telephone.

• Do not eat, drink, or chew gum while talking on the telephone.

• Always have paper and pen by the telephone as well as resume, references, work history, questions.

• Make sure the other people in household are prepared to take messages.

• Do not let children answer the telephone.

• Never put an employer on hold to answer call.

• When a person in household answers the telephone, tell them not to ask who it is beforethey say if applicant is home.

• If asleep when an employer calls, whoever answers the telephone should be instructed to wake the applicant immediately, especially if an employer is calling during the late morning or afternoon hours.

• Make sure the telephone is answered by saying, "Hello", NOT"Speak" or "Yeah"

• When answering the telephone and the caller says, "Is__________ home?" DO NOTrespond with: "Yes". This is confusing to the caller. Instead, answer by saying, "This is he/she" or "Speaking".

An answering machine/voice mail is used to take calls when an individual is out. If the individual does not have an answering machine, purchase one NOW so that calls from potential employers are not missed. If the individual has an answering machine, now is the time to update the "unusual" or "unique" greeting. Ask: "What will the future employer think of my message and how that message represents me?" Some tips:

Do:

· Make sure message is polite, direct, and businesslike.

· Make sure message can be understood clearly.

· EXAMPLE: "Hello, this is (phone number). I am sorry I am not available to take your call right now. Please leave your name, telephone number, a brief message, and the best time to reach you. I will get back to you as soon as possible".

· Return telephone call promptly

Do Not:

· Make crude comments or mention social references in message (i.e. I'm unable to answer my phone because I'm out partying).

· Have music playing in the background.

· Let children record the greeting.

· Use multiple people when recording the greeting.

· Preach.

When leaving a message for someone to return telephone call, try to have the correct pronunciation of their name and make sure the following is clearly stated:

· Name

· Telephone number

· Message

· The best time to callback

· Name once again

· Telephone number again

· Then hang up gently

4. Work in pairs. Practice the telephone conversation, using the expressions you have learnt.

5. Read and discuss the telephone conversation. Write out the unknown words.

Making an Appointment

Techmachimport has done a lot of business with Goodman & Co. for the last four years. Before Mr. Protsenko went to London, he and his experts had gone through he latest catalogues of the firm. They found that compressors Model AC-30 could meet the requirements of their customers. When Mr. Protsenko arrived in London, he phoned the Ukrainian Trade Delegation and asked Mr. Zotov to make an appointment with Mr. Lipman of Goodman & Company.

Zotov: Ukrainian Trade Delegation here. Good morning.

Secretary: Good morning.

Zotov: I wonder if Mr. Lipman is available.

Secretary: Yes, he is. Hold on, please. I'll put you through.

Lipman: Lipman is speaking.

Zotov: Good morning, Mr. Lipman. Zotov’s speaking. I'm glad I've got you on the phone. I hope you are well.

Lipman: Yes, thank you. And how are you getting on?

Zotov: Quite all right, thank you. The fact is Mr. Protsenko, President of Techmachimport has come to London today. He'd like to talk to you.

Lipman: I'll be glad to see Mr. Protsenko. We haven't met since my last visit to Kyiv. I wonder if he will be able to come and see me this afternoon.

Zotov: I'm afraid this time won't be quite convenient to him. Could you give an alternative date, please?

Lipman: Yes, certainly. Tomorrow morning then.

Zotov: Very good. I'll pass it on to Mr. Protsenko . Good-bye.

Lipman: Good-bye.

6. Read the dialogues, learn one of them by heart.

Making an Appointment

Secretary: Two-four-nine; double eight-double two.

Mr. Ivanov: Iwould like to make an appointment with Mr. Jeffries. This is Mr. Ivanov speaking.

Secretary: Oh, yes, Mr. Ivanov. Good morning. I'll get his schedule. Are you there?

Mr. Ivanov: Yes.

Secretary: When would you like to come, Mr. Ivanov?

Mr. Ivanov: Tomorrow, if possible.

Secretary: I’m afraid he's tied up tomorrow. Is it urgent? If it is, perhaps we could fit you in somewhere.

Mr. Ivanov: No, it isn't that urgent. Is the day after tomorrow possible?

Secretary: What time would you like to come?

Mr. Ivanov: As late as possible in the afternoon.

Secretary: I’m sorry, that afternoon's full too. How is Friday afternoon at five?

Mr. Ivanov: Yes, that^’s perfect, thank you. Good-bye.